Role Shadowing
What it is
Role shadowing involves observing individuals in their real working environment to understand tasks, decision-making, interruptions, and emotional load.
How it helps
It reveals hidden work and role overload that doesn’t show up in job descriptions or org charts.
Role shadowing reveals hidden workload and effort
Observe roles in context (live or embedded)
Capture task, time, and energy patterns
Identify invisible labour and role creep
Provide role clarity and redesign recommendations
What we do
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